Frequently Asked Questions
Everything you need to know about your Alexandria beauty experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are Alexandria products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Alexandria products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
How can I track the status of my shipment?
Once your order is processed, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.
Do you offer professional discounts for makeup artists?
We do! Certified professionals can apply for our Alexandria PRO program to receive exclusive discounts and early access to new product launches.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.