Returns & Exchanges
At Alexandria, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all eligible skincare and cosmetic products. If your selection isn't the perfect fit, we are here to help you find an alternative or process a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Safely place the products in their original packaging, ensuring they are gently used or unopened to qualify for a refund.
Affix the Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return package.
Receive Your Refund
Once our boutique team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing